Welcome to Rod Takes, an e-commerce platform owned and operated by SHYAM ENTERPRISES (MERCHANTS & MANUFACTURERS), registered in India under Goods and Services Tax Act vide regn. no. as 07ARQPD0622C1ZB, with our principal place of business located at PLOT NO. A-25, F/F, 11/1 & 20/2 KUNWAR SINGH NAGAR, NANGLOI, New Delhi, West Delhi, Delhi, 110041. These terms and conditions (hereinafter referred to as the “Terms”) are a legally binding agreement between you, the user or buyer, and us, SHYAM ENTERPRISES, governing your access to, use of, and transactions conducted through our website, mobile application, or any other digital interface we operate (collectively, the “Platform”).
By visiting our Platform, creating an account, browsing our catalog, or placing an order, you acknowledge that you have read, understood, and agree to be bound by these Terms, together with our Privacy Policy, Return & Refund Policy, Shipping Policy, and any other guidelines or rules that may be applicable to specific sections or services of the Platform. If you do not agree to these Terms in their entirety, you must refrain from using Rod Takes and its services.
Rod Takes is a multi-category e-commerce store offering a diverse range of products, including but not limited to footwear, electronics, baby care items, personal care products, clothing, fashion accessories, household goods, and lifestyle products. Our aim is to deliver a convenient, secure, and value-driven shopping experience for customers across India.
1. Eligibility to Use
Use of the Rod Takes Platform is restricted to individuals who can form legally binding contracts under the Indian Contract Act, 1872. Persons under the age of 18 years are classified as “minors” under Indian law and may use the Platform only with the involvement and supervision of a parent or legal guardian, who agrees to be bound by these Terms on their behalf. If you are registering as a business entity, you represent and warrant that you have the authority to bind that entity to these Terms. We reserve the right to terminate your account and restrict access to the Platform if it is discovered that you are underage, have provided false information, or are otherwise ineligible to use our services.
2. Account Registration and Management
To make purchases or access certain features on Rod Takes, you may be required to create an account. You must provide accurate, complete, and up-to-date information during registration. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. Sharing your account credentials with others or allowing unauthorized access is strictly prohibited.
If you suspect that your account has been compromised, you must notify us immediately at our customer service email or helpline. Rod Takes shall not be held liable for any loss or damage resulting from unauthorized use of your account if you fail to follow these security obligations. We may suspend or terminate your account if we believe it is being used fraudulently, in violation of these Terms, or in a manner detrimental to our Platform or other users.
3. Product Descriptions, Availability, and Pricing
We strive to provide accurate and detailed product descriptions, specifications, and images for all items listed on Rod Takes. However, due to human error, manufacturing variations, or differences in display devices, actual products may vary slightly from the information provided.
All products are offered for sale subject to stock availability. We reserve the right to limit the quantity of products purchased per user, per order, or per household, as well as to discontinue products or categories without notice. Prices displayed on the Platform are in Indian Rupees (INR) and are inclusive of applicable taxes unless explicitly stated otherwise.
We make every effort to ensure accurate pricing, but errors may occur. If a product is listed at an incorrect price, we reserve the right to refuse or cancel orders placed for that product, regardless of whether payment has been processed. In such cases, a full refund will be issued to the original payment method.
4. Orders, Payment, and Confirmation
When you place an order on Rod Takes, you are making an offer to purchase products in accordance with these Terms. We reserve the right to accept or reject your order at our discretion. An order confirmation will be sent to you via email or SMS once your payment is successfully processed.
We accept multiple secure payment methods, including credit cards, debit cards, net banking, UPI, mobile wallets, and cash on delivery (COD) where applicable. By providing your payment details, you confirm that you are authorized to use the selected payment method.
In case of payment failure due to technical issues, network errors, or insufficient funds, your order will not be processed until payment is successfully completed. Any refunds due to payment errors will be processed according to our Refund Policy.
5. Shipping, Delivery, and Risk of Loss
Rod Takes aims to ship orders within the time frame indicated during checkout. Delivery timelines are estimates and may vary based on location, courier service, and unforeseen circumstances such as weather conditions, strikes, or transport restrictions.
Products will be delivered to the address specified by you at the time of placing the order. It is your responsibility to ensure that the provided address and contact details are accurate. Risk of loss or damage to products passes to you upon delivery. In the case of COD orders, failure to accept delivery without a valid reason may result in account suspension.
6. Returns, Replacements, and Refunds
Our Return & Refund Policy is designed to protect customer rights while ensuring fairness to sellers. Products eligible for return must be in unused condition, with all original tags, packaging, and accessories intact. Certain products, including perishable goods, personal care items, and items marked as “non-returnable,” are excluded from this policy.
Once a return request is approved, you must ship the product back to the designated address within the specified return window. Refunds will be processed after inspection and approval of the returned product and will be credited to the original payment method or as store credit. Refund processing times may vary depending on the payment provider.
7. User Responsibilities and Acceptable Use
By using the Rod Takes Platform, you agree to use it only for lawful purposes and in compliance with all applicable laws and regulations. You must not engage in any activity that:
· Harms, disrupts, or interferes with the security of our Platform.
· Involves fraudulent transactions or misrepresentation.
· Infringes upon intellectual property rights of Rod Takes or third parties.
· Uploads or transmits harmful software, viruses, or malicious code.
Violation of these obligations may result in account termination, cancellation of orders, and legal action.
8. Intellectual Property Rights
All content on the Rod Takes Platform, including text, graphics, logos, images, product descriptions, videos, and software, is the exclusive property of SHYAM ENTERPRISES or its content providers. The Rod Takes name, logo, and associated trademarks are protected under applicable trademark laws.
You are prohibited from copying, reproducing, modifying, distributing, or creating derivative works from any part of the Platform without prior written permission from us. Any unauthorized use of our intellectual property may result in legal proceedings.
9. Third-Party Links and Services
Our Platform may contain links to third-party websites or services for your convenience. Such links do not constitute an endorsement or guarantee of those services, and we are not responsible for their content, privacy policies, or business practices. You access third-party sites at your own risk, and their respective terms will govern your use.
10. Limitation of Liability
To the fullest extent permitted by law, Rod Takes, SHYAM ENTERPRISES, its affiliates, employees, and agents shall not be liable for any indirect, incidental, consequential, or punitive damages, including but not limited to loss of profits, data, goodwill, or business opportunities, arising out of your use of or inability to use the Platform or products purchased through it.
11. Indemnification
You agree to indemnify and hold harmless Rod Takes, SHYAM ENTERPRISES, its officers, employees, and partners from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from your violation of these Terms, misuse of the Platform, or infringement of any third-party rights.
12. Compliance with Indian E-Commerce Guidelines
Rod Takes complies with the Consumer Protection (E-Commerce) Rules, 2020 issued under the Consumer Protection Act, 2019. This includes providing transparent product information, clear return and refund processes, grievance redressal mechanisms, and avoiding unfair trade practices.
13. Dispute Resolution, Governing Law, and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located in Delhi, India. We encourage customers to first contact our customer support team to resolve disputes amicably before seeking legal recourse.
14. Modifications to Terms
We reserve the right to update or modify these Terms at any time without prior notice. The updated version will be posted on our Platform, and continued use of our services constitutes acceptance of the revised Terms.
15. Contact Information
Rod Takes (SHYAM ENTERPRISES – MERCHANTS & MANUFACTURERS)
PLOT NO. A-25, F/F, KH NO. 27 & 11/1 & 20/2 KUNWAR SINGH NAGAR, NANGLOI, NEW DELHI, WEST DELHI, DELHI, 110041
GSTIN: 07ARQPD0622C1ZB
Email:
Phone: