At RodTakes, customer satisfaction is our top priority. We recognize that on certain occasions, you may need to request a refund due to specific circumstances such as receiving a defective product, canceling your order prior to shipping, or returning an item in line with our Return Policy. This Refund Policy is designed to provide a clear explanation of the situations in which a refund is applicable, the timelines involved, and the processes that must be followed for a smooth and hassle-free experience.
By making a purchase on our platform, you acknowledge that you have read, understood, and agreed to this Refund Policy, which works hand in hand with our Return Policy. Please read the details carefully, as they form part of the contractual terms under which we provide our products and services.
1. Eligibility for Refunds
Refunds are only available under certain circumstances. To ensure fairness and transparency, we have clearly outlined the criteria that determine when a refund is applicable.
Refunds will be granted for the following situations:
· Products returned in accordance with our Return Policy: If you return an item that meets all the return requirements—such as being in its original packaging, unused, and requested within the return window—you are eligible for a full or partial refund as determined by our inspection.
· Orders canceled before dispatch: If you decide to cancel your order before it has been shipped from our warehouse or vendor, a refund will be processed in full to your original payment method.
· Defective, damaged, or incorrect items verified by our quality control team: If you receive a product that is broken, not functioning as intended, or completely different from what you ordered, our quality control team will validate the issue. Once confirmed, a refund will be issued promptly.
Refunds will not be provided in the following cases:
· Non-returnable items: Certain categories of products such as perishable goods, personal hygiene products, custom-made or personalized items, and clearance/sale items may not be eligible for refunds. (Please refer to our Return Policy for a full list of non-returnable items.)
· Items failing quality inspection: If a returned product shows physical damage not caused during shipping, appears to have been used, or is missing essential parts such as manuals, tags, or accessories, it will not qualify for a refund.
· Shipping charges: In most cases, original shipping and handling charges are non-refundable unless the return is due to an error on our part—such as shipping the wrong product or delivering a defective/damaged item.
This eligibility structure ensures fairness to both customers and RodTakes, as well as protects us from fraudulent or unjustified refund requests.
2. Refund Process
Our refund process is designed to be quick, transparent, and hassle-free. Once your returned product reaches our facility, it undergoes a thorough inspection by our quality control team to determine its condition and whether it meets refund eligibility criteria.
If your return is approved, we will initiate the refund within 5–7 business days. The mode in which the refund amount is returned depends on the payment method originally used:
· Credit/Debit Card Payments: Refunds will be credited to the same card that was used for the original purchase. Depending on your bank’s internal processes and policies, it may take an additional 5–10 business days for the refund to reflect in your account.
· Net Banking or UPI Payments: Refunds will be directly credited to the bank account associated with your Net Banking transaction or UPI ID. These transactions are typically processed faster, usually within 3–7 business days.
· Cash on Delivery (COD) Orders: Since COD orders are paid in cash at the time of delivery, refunds cannot be issued directly in cash. Instead, you may choose between:
1. Bank transfer – where the refund is deposited into your bank account. You will need to provide accurate account details, such as account number, IFSC code, and account holder’s name.
2. Store credit – where the refund amount is credited as wallet balance on our platform that you can use for future purchases.
We highly encourage customers who have opted for COD to ensure that they provide correct and verifiable bank details for faster processing.
3. Partial Refunds
While we aim to provide full refunds wherever possible, there are certain circumstances in which only partial refunds may be issued. This ensures fairness both to the customer and to RodTakes as a business.
Partial refunds may arise in the following cases:
· Missing accessories or packaging: If you return a product without its original packaging materials (such as brand box, charging cable, user manual, or warranty card), your refund may be reduced to account for the missing components.
· Signs of use or minor wear and tear: If returned items exhibit minimal usage or superficial damages not attributed to us or the shipping process, a fair deduction may be applied before issuing a refund.
· Partial order returns: If a single order consisted of multiple products, and you choose to return only part of that order, a refund will be issued solely for the items returned, excluding shipping charges incurred for the entire order.
Partial refunds are always communicated to customers before processing. Our team will provide a clear explanation of the deduction so that you are never left in doubt about the refund outcome.
4. Refund Delays
While we strive to process refunds swiftly, delays can occasionally occur due to factors beyond our control such as bank holidays, third-party payment gateway processing, or delays from your financial institution. If you find that a refund has not yet been credited within the expected timeframe, please follow these steps:
1. Recheck your bank account or payment application: Confirm whether the refund has been credited but not yet reflected in your statement. Some apps or banks may update balances with a delay.
2. Contact your bank or payment provider: Speak directly to your card issuer or payment provider to verify the status of the refund transaction. Sometimes refunds are on hold at the banking side awaiting clearance.
3. Reach out to our Customer Service Team: If the above steps do not solve your concern, please contact us. Our dedicated support team will investigate the matter, provide you with transaction reference details, and coordinate with the payment gateway or bank for resolution.
We are committed to ensuring that you receive your rightful refund, and we will work with you until the issue has been completely resolved.
5. Store Credit Option
In certain cases, instead of receiving a monetary refund, you may prefer opting for Store Credit. This is often the preferred choice for customers who plan to shop with us again soon.
· Equal to Refund Value: Store credit will always equal the total refundable amount after applicable deductions.
· Usage: Store credit can be applied to future purchases of any product available on our website/platform.
· Validity: Typically, store credit remains valid for 12 months from the date of issuance. In some promotional scenarios, extended validity may also be offered.
· Immediate Access: Store credit is usually available for use much faster than monetary refunds since it does not depend on banks or external financial systems.
Many customers find store credits convenient because they allow seamless future transactions and eliminate uncertainties related to banking delays.
6. Contact Information
If you require assistance with refunds, returns, or related matters, our Customer Support team is always here to help. Please feel free to reach out to us via the following channels:
· Email: rodtakeshelp@gmail.com
· Phone: +91 8860042628
Our support hours typically run from 10:00 AM to 7:00 PM IST, Monday through Saturday. We aim to respond to customer queries at the earliest possible opportunity to ensure quick resolutions.
7. Commitment to Transparency and Trust
At RodTakes, we firmly believe that a hassle-free and transparent refund policy is the foundation of long-lasting customer trust. By providing clear timelines, straightforward processes, and multiple refund options, we ensure that your shopping experience remains positive—even in cases where returns are necessary.
Our goal is not only to sell quality products but also to build lasting relationships with our customers. A fair and efficient refund system reflects this philosophy by giving you the confidence that your investment is secure.
We request all customers to kindly go through both the Return Policy and Refund Policy thoroughly before making a purchase so that expectations are clear and the entire process remains smooth and collaborative.