At RodTakes, operated under the registered trade name SHYAM ENTERPRISES (MERCHANTS & MANUFACTURERS), with GSTIN: 07ARQPD0622C1ZB and registered address at PLOT NO. A-25, F/F, KH NO. 27 & 11/1 & 20/2 KUNWAR SINGH NAGAR, NANGLOI, New Delhi, West Delhi, Delhi, 110041, we are committed to ensuring that your order reaches you in a timely, safe, and cost-effective manner. This Shipping Policy outlines in detail the procedures, timelines, terms, and conditions governing the shipment and delivery of products purchased from our website, www.rodtakes.in (hereinafter referred to as “the Platform”). This Policy applies to all purchases made through the Platform, irrespective of the product category, delivery location, or payment method.
We understand that shipping is not just a logistical process—it is an integral part of your overall shopping experience with us. The timely arrival of your chosen products, in pristine condition, is central to our promise of quality service. Therefore, this Shipping Policy has been designed to provide you with clarity and transparency on how your orders are processed, packed, dispatched, shipped, and delivered, along with the roles and responsibilities of both parties—RodTakes and you, our valued customer—during this process.
Our shipping operations are structured to cater to a wide range of product categories including, but not limited to, footwear, electronics, baby care products, personal care items, clothing, accessories, and miscellaneous goods. Due to the varied nature of our catalog, shipping timelines and charges may differ based on product type, weight, size, fragility, and delivery destination.
1. Order Processing and Dispatch Timelines
Once you place an order on the Platform and your payment is successfully verified, our team immediately initiates the processing phase. The standard processing time for most orders is between 24 working hours. Orders placed before 10:00 AM IST on a working day are typically processed on the same day, while those placed after this cut-off time are processed on the next working day. In certain cases, such as high-demand periods, special promotions, flash sales, or unforeseen operational constraints, order processing may take longer.
After processing, the order is forwarded to our packaging unit, where products undergo thorough quality checks to ensure they meet our standards. Items are then securely packed using appropriate materials—bubble wrap, corrugated boxes, tamper-proof seals, or cushioning—depending on the product’s fragility and weight. We take utmost care to minimize the risk of damage during transit.
2. Shipping Methods and Delivery Partners
RodTakes partners with leading national and regional courier services to deliver orders across India. These include reputed third-party logistics providers like DTDC, XpressBees, Delhivery, Bluedart etc., with proven track records for speed, safety, and reliability. For high-value items, sensitive electronics, or bulky goods, we may opt for specialized courier services with additional safety protocols.
Our delivery network covers all major cities, towns, and a large number of rural locations in India. However, in the rare event that a delivery location is not serviceable by our courier partners, our customer service team will promptly inform you and work to find an alternative solution, such as delivery to the nearest serviceable location or a refund if delivery is not feasible.
3. Estimated Delivery Timelines
Delivery timelines vary depending on factors such as product category, delivery pin code, and courier service availability. Standard delivery timelines are as follows:
· Metro Cities: 2–3 working days from dispatch.
· Tier 2 & Tier 3 Cities: 3–4 working days from dispatch.
· Remote & Rural Areas: 5–7 working days from dispatch.
These timelines are estimates and do not include order processing time. While we strive to meet or exceed these delivery windows, external factors such as weather conditions, strikes, natural disasters, pandemics, or logistical disruptions may lead to delays. RodTakes shall not be held liable for delays arising from such circumstances, though we will make every effort to keep you informed and resolve the situation.
4. Shipping Charges
We offer free shipping to the valuable customers for their different orders values, and then no matter how big or minuscule the value is. The shipping charge is clearly displayed at checkout page as ‘FREE’ to take away your concerns related to any misleading charging in the name of shipping charges.
However, RODTAKES reserves the right to revise shipping charges from time to time without prior notice, though any such changes will not affect orders already placed and confirmed. For COD (Cash on Delivery) orders, an additional fee may be applicable, but the same will be clearly displayed during the checkout process, and nothing will be concealed from the buyers.
5. Tracking Your Order
Once your order has been dispatched, you will receive an email and/or SMS notification containing your shipment tracking number and a link to the courier partner’s tracking page. You can use this information to monitor the progress of your delivery in real time. Tracking information may take up to 24 hours to reflect in the courier partner’s system after dispatch. In the event that tracking shows no updates for more than 48 hours, or if the package appears to be stuck in transit, you are encouraged to contact our customer service team for assistance.
6. Failed Deliveries and Re-Shipments
If a delivery attempt is unsuccessful due to reasons such as the recipient being unavailable, incorrect delivery address, or refusal to accept the package, the courier partner may attempt redelivery on the next working day. Multiple failed attempts may result in the package being returned to our warehouse. In such cases, our team may contact you to confirm whether you wish to have the order re-shipped (additional shipping charges may apply) or canceled (refunds will be processed as per our Refund Policy).
7. Damaged, Missing, or Wrong Items
Upon receiving your order, we strongly advise you to inspect the package before signing for it. If you notice visible damage to the packaging or suspect tampering, you may refuse delivery and immediately inform our customer service team. In case the package is accepted but the item inside is found to be damaged, missing, or incorrect, you must report it to us within 48 hours of delivery along with photographic evidence to facilitate resolution.
8. Delivery Delays Beyond Our Control
While we make every reasonable effort to ensure timely delivery, certain factors beyond our control may cause delays. These include, but are not limited to, extreme weather conditions, accidents, political unrest, customs delays, operational issues at the courier’s end, or force majeure events.
9. Contact Information
For any queries related to shipping, you can contact us at:
Email:
Phone:
We are committed to providing clear, accurate, and timely communication about the status of your order.